Frequently Asked Questions (FAQ)
General Baltic Amber & Love Amber x
Here you will find all the information you need about our products, policies and processes. If you cannot see an answer to the question you have then please contact us on the contact us page above or message me on live website chat. Happy to help you choose the perfect item for your needs.
What is amber?
Baltic amber is fossil resin produced by pine trees which grew in Northern Europe about 50 million years ago. The resin was washed out of the forest floor by large rivers and transported south towards the sea. Over time the resin was transformed to amber due to processes of polymerisation and oxidation.
Where is amber found?
Found since Neolithic times, amber is considered one of the biggest treasures of nature. You need evidence? Just explore the unique and extraordinary beauty of every single piece of amber. It preserves a tiny bit of nature as it is nature who is the creator of it and not man. Lithuanian seasides are famous for the amber found on the shores of the Baltic Sea. What is more, Lithuania even has its own Amber Museum in Palanga, one of the biggest Lithuanian seasides. Many souvenirs made from amber are sold in Lithuania and by some people, amber is even considered to be the gold of nature.
Europeans have used amber for centuries and believed it had magical powers. All our amber is sourced by us and then handmade for us by our team of ladies in Lithuania into the beautiful jewellery you see in our store.
If you have an allergy to trees or tree resin please do not use amber as it may cause an allergic reaction.
I don't know which one to start with?
The plain polished Baltic amber is a good starting place. Brandy Snap, Honeypot, Goldirocks, Rainbow Bright, Evergreen, Earthy, Pippin or Ambrosia are all our plain polished amber designs. If you wanted to add a bit of colour, Honeysuckle or Apollo are great too.
How do I choose a crystal or gemstone?
You do not need to know the exact properties of every stone in order to buy one, although this may help. It is more important to be receptive and allow yourself to be drawn to a stone that will have meaning for you. Browse through the pictures of the various crystals and note which section most appeals to you. Spend some time browsing through that section. You may find yourself excited by the picture of a particular crystal, with a powerful urge to touch and feel it and a sense of frustration that you cannot. If you feel that you very much want that crystal to be a part of your life, it is likely that on some level it has something to offer you. For example, you may feel drawn to a rose quartz crystal because you need something in your life that can help you develop a love of yourself. If nothing strongly appeals to you, accept that the time is not right and come back on another day when perhaps a crystal will plead with you to take it home with you.
How do I recharge and clean my items?
Clean with warm water and a soft cloth and rub with olive oil. Avoid detergents and cleansers as they leave a residue on the amber. To prolong its life, please remove when swimming or bathing as this will weaken the thread. Charge (clean) following an illness or if it gets dirty. Full care guide enclosed.
I don't know which one I need? What colour is best?
Go with what you are drawn to. Amber comes in many colours from dark (cherry) to light (lemon). The lighter colours are more popular. Dark colours such as brandy snap, blackforest and evergreen are common for boys. Amber comes in polished and raw form. Raw amber can irritate pre-existing eczema conditions. If you or your child has eczema, please use polished amber instead.
What does each of the stones do?
We are unable to list the healing properties due to advertising regulations.
Please see our blog for more information on this.
You can type each stone into google as there are many great sources of information about them and their physical properties on there.
These products are not intended to diagnose, treat, cure or prevent any disease. They are not intended to replace professional medical advice.
Always seek medical or mental health advice for any ailments you may have.
Can I resell or reuse my old amber?
Yes, we have a second-hand selling group specifically for Love Amber x products. If you do sell on eBay or Facebook yourself. Please include packaging and instructions/care information or direct customers to the warnings and safety guides on this website.
How can I make it easier to get them on and off?
You can link the anklets together like a long necklace and wrap. They all screw into each other.
How many do I need and does it depend on weight?
We started with two but many start off with one. Up to you If you want to add more. It is not dependant on weight but many customers added more as the child got older.
How do I make a custom order?
Please email firstname.lastname@example.org with the size you need and the stones required or design. Please note you must pay for it first to secure the order. It normally takes 2 weeks to get ordered, made and sent back ready to post out to you. You will be notified when it arrives at Love Amber x HQ.
How do I order a gift voucher to use on your site?
Gift vouchers can be ordered on our website and are sent instantly. They can be forwarded electronically as a gift or you can print it out when you receive the email. They come in values £3 up to £200
My jewellery just broke. Can you fix it?
You are covered under our warranty for 6 months for manufacturer defects, not accidental breakages. We cannot repair the item as it is no longer cost or time effective for customers, we also cannot guarantee that the amber itself would be in good enough condition and free from cracks to repair the item after a considerable length of time.
It would be cheaper to repurchase a brand new item.
We will be checking all returns against past orders to ensure they were originally purchased from Love Amber x. We cannot replace amber from any other supplier.
I ordered the wrong size can I return it?
Yes, please follow the returns guide on the website.
Please note that the price you paid includes £3.20 postage which will be deducted from your refund as we paid our warehouse and Royal Mail that to get it to you in the first place. We are not refunded by Royal Mail or our warehouse so therefore we cannot refund that element to you.
I used a discount code for my order. Can I get a full refund if I return or can the full cost be applied to my exchange?
If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount. We can only refund you what you actually paid and not the item cost before discount. The promotional discount applies to the original purchase only, and is not valid for any subsequent exchanges or purchases.
My amber has stretched and falls off. Can you help?
Yes, please follow the returns guide on our website. Please include a detailed note. As long as it is under warranty (6 months) we will replace it.
Why do I have to remove the amber while swimming and bathing?
For safety, our amber pieces are designed to break under pressure or if pulled. The weak point is the safety clasp. When the items are made they are threaded through the clasp, knotted, cut and the screw fixing glued in. Continuous wetting can weaken the thread and loosen the glue and this will speed up the breaking process. The detergents in baths and chlorine in the swimming pool can also damage the amber.
Are they real?
We only sell genuine Baltic amber and gemstones from suppliers that we have used for years. It is not in our interests to sell fake amber. Please feel free to view our Facebook reviews from many happy customers.
Fake amber is freely available on big auction and retail sites. Very often it is plastic or cheap copal. The price if often the best indicator. Real amber is not cheap. Also, companies not based in the UK are not under UK regulation so you don’t know what you are putting on your child. Our products were tested by a UK accredited lab for dangerous chemicals (EN71:3) and we passed.
A certificate from our supplier (details removed) is also available on request.
We are often asked if our beads are autoclaved. Autoclave is a method of heating the amber to improve its shape and design etc. No chemicals are added and it doesn't change the amber. Our jewellery is made only using natural amber beads.
How can I test my amber that I purchased elsewhere?
There are several tests you can perform to check if your amber products are real. Two common tests are:
The Rubbing Test
This is the simplest and safest test. Wrap the necklace in a soft cloth and rub rub rub – if it’s true amber it will become electrostatically charged enough to pick up small pieces of paper. Copal will not take on an electrostatic charge and may become sticky.
The Alcohol Test
Both copal and plastic will deteriorate when it comes into contact with a solvent. “Plastics are quickly attacked by alcohol (95% ethyl alcohol), acetone (100%), and ether. A few drops of acetone (fingernail polish remover) or alcohol dripped over the surface of the piece will reveal if it holds up to the solvent. If the surface becomes tacky, it’s not amber. Amber will not feel tacky or dissolve in these solvents.”
Can they be won in the bath, swimming or at night?
Please remove amber or gemstone jewellery for swimming and the bath as the chlorine is not good for it and prolonged wetting will weaken the thread and the glue in the safety clasps.
Always remove amber necklaces from the child’s neck while sleeping or unattended. Our safety guidelines have more information on this.
Can I use Raw Unpolished Baltic Amber on Eczema or Dry skin?
No, it is better to use polished amber beads rather than raw amber. Raw amber is known to cause flares so is best avoided. Search for polished amber on our website.
What is recharging and how do I do it?
Recharging is effectively cleaning your item. Please wash with warm water, rub with olive oil and keep somewhere warm for a couple of hours. In the airing cupboard, on top of a towel on the radiator, in the sun or even down your bra! It all helps. The olive oil will make raw amber slightly shiny but it will still be raw amber.
How many anklets do I need?
We used two but many people start with one and add more as time goes on. There is no set limit and you can use as many as you like together.
They all screw into each other so that will make fastening them a little easier.
What healing properties do they have?
Due to strict UK advertising regulations, we are unable to list what they are believed to help with. The items have not been lab tested for effectiveness, therefore, we are not allowed to make health claims. One day, I hope, this may change. Please note that they are not a replacement for medical care or therapy.
Which one do I need for teething?
In the UK (due to EU small parts legislation and UK Advertising Standards Agency (ASA)) we are unable to market them for this purpose and we must include the small parts warning on every item stating that they are unsuitable for children under 36 months. I wrote this blog with further information.
All children pictured on our site are over the age of 3 years.
Suitable for children 3 years and over under supervision.
As a UK regulated retailer, we cannot use images of babies wearing amber jewellery in our advertising or product descriptions. Any trader that is; is not regulated. Be careful.
I'm looking for an amber teething anklet or amber teething bracelet. Do you sell them?
We cannot call our jewellery amber teething jewellery as they have small parts and are for wearing not for chewing. I wrote this blog with further information.
I'm looking for an amber teething necklace. Do you sell them?
We cannot call our jewellery amber teething jewellery as they have small parts and are for wearing not for chewing. I wrote this blog with further information.
Are you a trusted retailer?
We are indeed. Any legitimate UK company would never hide contact address/business address/reviews. We are also a registered UK company (Number 09851689) and are VAT registered in the UK (Number GB 205 3768 16). We fully abide by UK distance selling regulations and have an extended warranty of 6 months. We are based in Witham Essex UK and all our items are sent by our despatch team in Braintree Essex by Royal Mail.
I want to sell your products in my shop. Do you accept wholesale orders?
Yes, we do. We are also VAT registered in the UK. No minimum order value. Postage (UK Tracked included), your admin/ warehouse and import duty is the responsibility of the buyer. Our packaging and safety leaflets must be used by the store as they have been overseen by Essex trading standards.
UK, USA / Canada and Europe resellers only please as product liability does not extend beyond those territories for wholesale items.
Please email email@example.com with your shop details to speak to us about opening a wholesale account.
How do I pay?
We accept credit/ debit card, PayPal, Apple Pay, Google Pay, Shopify payments and Clearpay buy now pay later in 4 instalments. Sorry, we can no longer accept cheques or postal orders. Go to your basket and select checkout and then your payment method.
How do I pay with Paypal or bank transfer?
Go to the basket, click the Paypal icon to pay by PayPal express.
You will then be taken the checkout page.
To pay by bank transfer please contact us to invoice you. We prefer bank transfer for wholesale orders.
I got a gift card as a present. Can I have the cash instead?
I’m afraid our gift cards have no cash value and cannot be traded in for cash instead.
Refund requests must be made within 7 days of purchase by the original buyer and the full value must remain and be unused. We cannot refund partially used cards.
Do you do buy now pay later?
Yes, we use Clearpay so that you can pay for your orders in 4 instalments to help spread the cost at difficult times.
Is your site secure?
Yes, our website is secure. We used https SSL secure browsing on our website to keep your details encrypted.
Gemstones crystals and colours
It is normal for gemstones to vary in colour or to lose intensity/clarity over time. This is due to wear and tear.
Like anything sunlight and detergents can also cause fading over time. You can recharge the crystals in the moonlight to help bring back their clarity.
Dragon agates and lapis lazuli is enhanced as agate is normally grey/white and lapis has calcite inclusions which are white. To achieve a uniform colour for jewellery making this colour is enhanced by the bead supplier at the source. Some colour transfer may occur in hot or sweaty areas. If this occurs then remove and wash or soak in warm water, dab with a paper towel and air dry. It is normal for beads to fade.
The dragon agates are pre-soaked on arrival at the beaders which is why they are speckled looking like the picture
Lapis lazuli has grey-white flecks throughout and looks like this before it is enhanced. Over time the stones will return to their natural shade. The excess colour is removed before beading but can still transfer under hot and sweaty conditions. Items affected have this mentioned in the descriptions.
We have had this dye tested here in the UK at an accredited lab and it is safe to EN71:3 standards.
Are some gemstones enhanced?
Where a gemstone’s colour has been enhanced, it will be specified in the product description. Some gemstones are enhanced for aesthetic reasons in jewellery making as most naturally have a dull appearance. As with all colours, sunlight wear and tear and detergents will cause them to fade over time. If the fading is extreme, please contact us to arrange a replacement or refund.
Our enhanced agates and lapis lazuli beads where stated have been tested at an independent accredited UK lab against EN71:3 safety standards and do not contain any harmful chemicals. They have passed all compliance tests.
Does your amber contain dangerous chemicals?
Our genuine amber does not. At the request of trading standards and for extra peace of mind we have dip sampled our products to be tested against EN71:3 standards. They do not contain any dangerous chemicals that may migrate and harm you. Our UK accredited lab tests and certificate results can be requested via our contact form.
Please beware of amber items purchased elsewhere as they may not have valid UK accredited lab EN71 chemical tests. Non-UK certificates/test reports are not valid in the UK under general product safety regulations.
Baltic amber is said to contain succinic acid which meets the specifications of the Food Chemicals Codex 3d Ed. (1981), pp. 314-315 set by the FDA. Revised as of April 1, 2017
What happens if the product is recalled?
If your product is recalled for any reason, you will be contacted immediately via the email address or phone number that you gave at the time of ordering. You will be provided with the full details of the recall and the action that you need to take. If a recall is instigated by us (Love Amber x Ltd) or on the advice of trading standards then a full refund will be issued to you once the item is returned to us (following the instructions you would have received). We monitor any product issues closely and remain in constant contact with our established long term suppliers to ensure that any issues if any are addressed immediately.
Complaints or queries:
We try to meet the highest standards in online trading. For this reason, we take any complaints we receive about our services very seriously. We encourage people to bring it to our attention if they think that our services, products or terms and conditions are unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
How do I measure?
Measuring for a Necklace
Measure in centimetres leaving a 2 finger gap between the neck and the tape.
Ensure it is not too long as they can get it over their chin and into the mouth.
Amber is not for chewing and as it is a resin it will shatter under pressure.
If it is too tight it could be uncomfortable and pose a risk.
We sell necklaces from 28cm up to 40cm for children and 40cm 70cm for adults.
Measuring for Anklets and Bracelets
Ensure the fit is snug and not too loose as it will roll over the ankle and fall off.
If it is too tight as it will become uncomfortable.
Measure the child in the standing position to ensure the ankles can flex correctly with comfort when walking.
Measure in centimetres using a measuring tape or a piece of string and a ruler.
You should be able to get the tip of your finger under the tape.
Please note, children between 3 and 5 years old should wear as an anklet and not a bracelet.
What size do I need for my child or myself?
Please follow the measuring and safety guidelines. No two children are the same. Please measure carefully using a piece of string and a ruler or measuring tape. Please do not guess the size needed. Anklets can stretch over time as the knots tighten and loosen up. When you first receive your item, it will be tightly strung. Please take that in into account when ordering. Our items will look smaller on the ruler but once pulled out end to end they are pretty exact to size. This is how it will sit on the ankle, wrist or neck. If you need to stretch it slightly, pull gently to tighten the knots. Please do not hold by the safety clasps when you do this as they will break (as they are designed to do that if pulled). We cannot replace items broken this way.
What happens if it breaks?
Necklaces, bracelets and anklets are for wearing and NOT for chewing
Wear at all times but remove for swimming and bathing.
Detergents and perfumes will damage the item.
Wear under a sock and do not allow to be pulled.
Amber is soft so keep stored in the natural fabric bag to stop it getting scratched.
Necklaces should be removed from the neck when the child sleeps or is unattended.
Necklaces can be worn on the ankle. This is done by double-wrapping the necklace around the ankle and placing a sock over the foot to keep the necklace stationary and warm.
Check frequently for cracks and damage as it can shatter if regularly hit or has been stood on.
We do not sell bean or olive-shaped amber for children as it splits easily and becomes sharp and is also a choking hazard as it is larger.
They are fastened with a plastic screw barrel clasp that is designed to break if pulled.
Metal clasps are not allowed for use with children as they will not release if needed and may contain harmful metals.
Magnetic clasps are also dangerous if swallowed by a child and we do not sell these either.
Does raw amber cause eczema?
No, it doesn’t cause eczema but can irritate pre-existing eczema. Please use polished amber instead.
Can my baby chew my amber necklace?
Please do not allow your baby to chew your amber necklace. We sell silicone teething necklaces for chewing in our store.
Are they safe?
We recommend that you keep your child under supervision whilst wearing an Amber anklet, bracelet or necklace.
We strongly recommend that the child does not wear a necklace whilst sleeping.
Do not allow them to play with it.
It is not a toy and should not be chewed.
It contains small parts which can break off if chewed or inhaled it can pose a risk.
It is not suitable due to small parts for children under 36 months of age.
Children between 3 and 5 years should wear them on the ankle.
We have had them tested for nasty chemicals and they have passed EN71:3 Standard for toys.
When not being used keep it in the supplied branded bag and out of reach of young children.
We do not sell elasticated amber for children. Never ever put an elasticated item on a child as there are no safety knots and it is a major hazard if it snaps and scatters.
How long is delivery?
All amber/gemstone orders will be sent by Royal Mail tracked First Class in a protective padded envelope
Delivery in the UK from 2-3 days after you receive the dispatch email
Delivery in Europe (5-7 days) and Worldwide from 12 – 14 days
How much is postage?
Tracked UK first class postage packing is £3.20 (Free over £32).
In addition, flat rate postage to Southern Ireland will be capped at £7.99 (Free over £50) and to the rest of Europe for £8.99 (Free over £50).
International Tracked Postage will be capped at £10.99. (Free over £60).
We post to the United Kingdom (UK), Ireland, Spain, France, Germany, United States of America (USA), Australia, New Zealand, Canada and many many more locations worldwide!
Express - Fast Shipping!
We also provide an AM/PM next day express service for delivery Monday - Friday only. Please select this option if required at checkout.
I haven't received a confirmation of despatch email?
Please check your junk folders as sometimes they can be sent there. If it's not there, please send us an email to check.
My order has not arrived?
Please allow up to 5 working days for delivery before contacting us. Royal Mail only considers mail 'lost' after 14 days. If you have allowed the maximum time please contact us to check the tracking for you. I am sorry but we cannot refund or replace items shown as delivered on Royal Mail / UK Mail.
We also cannot be held responsible for the item being delivered to an incorrect address provided by the customer when placing an order. The shipping address is provided on the customers' receipt and it is the responsibility of the customer to ensure it is correct before despatch.
How do I report an item to Royal Mail that has been shown as delivered but I have not received it?
Royal Mail customer services advised me that as the item is shown as delivered they need you to call them to log a "denial of receipt claim". They will log this and contact the sorting office manager who can investigate using GPS co-ordinates and speak to the postal worker. It will take 72 hours but they will get back to you with the outcome and a reference number that you can forward to me. If Royal Mail admits fault and cannot locate the item then I will be able to claim for a refund and will then be able to replace for you. They will not investigate for me and said its the recipient that needs to call them to start the process as its logged as delivered.
Please send me the reference number once they conclude their investigation and the outcome. They will email this to you.
Fingers crossed they can help!
Their telephone number is 03457740740. My email address is firstname.lastname@example.org
I received a duplicate item?
Please return the duplicate item or items to
Love Amber x Ltd
2 Haygreen Road
Please include a note telling us what happened and Simon will refund you the return postage. We will also investigate why this occurred.
Thank your honesty and for letting us know.
Are you GDPR compliant?
Yes, we are GDPR complaint and have taken measures to ensure your data is secure and you can control how we use that data.
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Where can I find Love Amber x reviews?
There's also feedback on all our other platforms below (eBay, Etsy and Amazon).
Do you sell on any other websites?
Yes, we do as our brand only. We do not trade by or have any associations with any other amber brand. We are trademarked as Love Amber x. Our full range is on this website and selected products on all other stores. All items will be sent first class tracked within 24 hours (excluding weekends and Bank holidays). We have stores on:
Do you have an affiliate ambassador or Loyalty programme?
Yes, you can join our LovePoints programme. You will earn a referral discount too when someone purchases through your link. Your friends will get 10% off. Please do not share aggressively on social media as groups admins do not like it.
Do you have a bluelight card discount code for emergency services?
Yes we offer 15% off for members. You can claim it on the page.
Do you have any discounts for NHS staff?
Yes, we offer 15% off at all times to NHS staff. You can find the code on the NHS staff discount scheme hereNHS card discounts Witham